Welcome to TheStayVilla.com. Please read the following terms and conditions carefully before using our services or booking a stay through our website. By accessing or booking with TheStayVilla.com, you agree to comply with these terms.

1. General Terms

• Eligibility: You must be at least 18 years old to make a booking. By booking a villa, you confirm that you are authorized to enter into binding contracts on behalf of yourself or any guests accompanying you.
• Service Availability: TheStayVilla.com reserves the right to modify, suspend, or terminate the website and services at any time without notice.

2. Booking Process

• Reservation Confirmation: All bookings are subject to availability and will be confirmed upon successful payment. You will receive a confirmation email with details of your booking.
• Payment Terms: A deposit or full payment may be required at the time of booking. Payment methods accepted include major credit/debit cards and other available options as indicated on the website.

3. Cancellations and Refunds

• Guest-Initiated Cancellations: Cancellation policies vary depending on the villa booked. Please refer to your booking confirmation for specific cancellation terms. Generally:
  • Cancellations made more than 30 days prior to check-in may be eligible for a full refund, minus any processing fees.
  • Cancellations made within 30 days of check-in may incur full or partial charges.
• Company-Initiated Cancellations: In rare circumstances, we may need to cancel your booking. In such cases, we will provide alternative accommodations or a full refund.
• No-Show Policy: Failure to check in on the scheduled date without prior notice may result in a full charge with no refund.

4. Check-in and Check-out

• Check-in Time: Standard check-in time is 3:00 PM. Early check-in requests may be accommodated if the villa is available and may incur additional charges.
• Check-out Time: Standard check-out time is 11:00 AM. Late check-out is subject to availability and may incur additional charges.

5. Guest Responsibilities

• Identification: Guests are required to provide valid identification upon check-in.
• Conduct and Behavior: Guests must adhere to villa rules and show respect to neighbors and property. Noise levels should be kept to a minimum, especially during nighttime.
• Damage and Loss: Guests are responsible for any damage or loss caused to the villa or its contents during the stay. A security deposit may be required and will be refunded after inspection, minus any damage costs if applicable.

6. Additional Charges

• Additional services such as cleaning, extra linens, or special requests may incur additional charges, detailed at the time of booking or upon request.

7. Liability

• TheStayVilla.com Responsibility: While we strive to ensure an exceptional stay, TheStayVilla.com is not liable for any indirect, incidental, or consequential damages that may arise during your stay.
• Guest Responsibility: Guests assume full responsibility for their actions and the actions of their companions while on the property.

8. Privacy

• Data Collection: We collect personal information to facilitate bookings and provide a seamless experience. By booking, you agree to our collection and use of personal data as per our Privacy Policy.
• Security: TheStayVilla.com employs standard security measures to protect your information, but we cannot guarantee complete security from unauthorized access.

9. Modification of Terms

• TheStayVilla.com reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website, and continued use of our services constitutes acceptance of revised terms.

10. Governing Law

• These terms and any disputes arising from them will be governed by the laws of [Jurisdiction].

11. Contact Us

• For questions or concerns about these terms, please contact our support team at support@thestayvilla.com.

Acceptance of Terms

By booking through TheStayVilla.com, you acknowledge and agree to these terms and conditions. Please review them carefully, as they govern your relationship with us and your villa stay experience.